FAQ

You can visit our website www.ideacatchboard.com, browse our product range and select the items you are interested in. After adding to the shopping cart, please follow the prompts to complete the checkout process.

We usually process and ship within 3 business days after receiving the order. If your order is complex, the processing time may be delayed. You will receive a confirmation email to inform you of the status of your order.

Yes, we offer a 30-day return policy. If you are not satisfied with the product you purchased, please contact our customer service team within 30 days of receiving the product for return instructions. Please note that the product must be in its original condition with all packaging.

You can contact our customer service team by sending an email to soundsynergy@ideacatchboard.com. We usually respond to your inquiry within 2 business days. If you need urgent assistance, please call our customer service hotline during business hours.

Once an order is confirmed and in processing, we will not be able to change or cancel the order. If you wish to change or cancel your order, please contact us as soon as possible after the order is confirmed and we will do our best to help you.

Prices may not include relevant taxes and shipping costs. At checkout, you will see the final price, which includes applicable taxes and shipping information.

We accept a variety of payment methods, including credit cards, debit cards, and electronic payment platforms (such as PayPal, Apple Pay, etc.). Please choose the payment method that is convenient for you at checkout.